Lucid Eyes
- Lucid Eyes' official online store accepts all A/S services.
- The Lucid Eyes Product Service Team sequentially guides you through the entire process from receipt of A/S products to shipment.
- All guidance is provided by email or text, so if you would like telephone guidance, please request it upon registration.
After submitting the application through the online website, it will be sent via courier.
- The parts retention period for all Lucid Eyes products is 12 months from the date of sale, and after the parts retention period, replacement or repair due to damage or breakage is restricted.
- If you request after-sales service without enclosing proof of purchase, such as the product authentication card or purchase receipt provided at the time of purchase, our product service team will verify the product.
- If it is certified as a genuine product, after-sales service is possible, but since it is difficult to confirm the exact period of use, application of the warranty period may be limited.
Product service lead time
A/S will be provided for products received first based on the date they are received by the product service team, and the time required will be determined as follows depending on the processing location.
Product service costing
Product quality assurance- The quality warranty period refers to the period during which we promise to provide free repairs for manufacturing defects or defects that occur in the product under normal conditions. The quality warranty period lasts for 12 months from the date of initial delivery.
- When purchasing a product, if it is difficult to purchase through membership registration or verify proof of purchase, such as a purchase receipt, the quality warranty period will be limited.
- Any deformation or damage caused by the user's intention or careless handling and storage will be repaired at a cost even within the quality warranty period.
[Standards for establishing product compensation system according to quality warranty period]
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category |
Within the quality guarantee period (date of first purchase - 12 months) |
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|---|---|---|
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If repairs are required due to manufacturing defects or defects occurring under normal use within 7 days of purchase. |
Product exchange or purchase price refund |
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If repairs are required due to manufacturing defects or defects that occur under normal use within 1 month of purchase. |
Product exchange or free repair |
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Manufacturing defects and defects occurring under normal use conditions |
When repairable |
free repair |
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When repair is not possible |
Product exchange or purchase price refund |
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When exchange is not possible |
Purchase price refund |
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If the repaired or exchanged product requires repair due to the same defect or defect more than three times |
Product exchange or purchase price refund |
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If repair or exchange is not possible because repair parts are not available within the parts retention period |
In case of manufacturing defects or defects occurring under normal use conditions |
Product exchange or purchase price refund |
|
In case of intention or negligence of the consumer |
Exchange for another product after collecting the amount equivalent to paid repair |
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If the business owner loses the product that the consumer requested repairs |
Product exchange or purchase price refund |
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