Lucid Eyes
- Lucid Eyes can accept all A/S in the official online store.
- The Lucid Eyes Product Service Team guides you through the entire process from the arrival of the A/S product to the shipment in sequence.
- All information will be provided via email or text message, so if you would like to receive phone information, please request it at the time of registration.
After receiving the online website, proceed through courier delivery
- The parts retention period for all Lucid Eyes products is 12 months from the date of sale, and replacement and repair due to damage or damage is limited after the parts retention period.
- If you apply for A/S without enclosing proof of purchase, such as an activation card or purchase receipt, which is provided at the time of purchase, the product service team at the head office will verify the product.
- If it is certified as genuine, A/S is possible, but the warranty period may be limited because it is difficult to check the exact period of use.
Product service lead time
A/S starts with the product received first based on the date it was delivered to the product service team.
Product service pricing
Product Warranty- The warranty period means the period during which free repair is promised for manufacturing defects or defects occurring in the product under normal conditions. The warranty period is 12 months from the date of initial delivery.
- When purchasing a product, if it is difficult to confirm purchase through membership registration or proof of purchase such as purchase receipt, the application of the warranty period is limited.
- Any deformation or damage caused by the user's intention or negligence in handling and storage will be repaired for a fee even within the warranty period.
[Criteria for setting product compensation system according to the quality guarantee period]
category |
Within the warranty period (first purchase date - 12 months) |
|
|---|---|---|
If repair is required due to manufacturing defects or defects occurring under normal use within 10 days of purchase |
Product exchange or purchase price refund |
|
If repair is required due to manufacturing defects or defects that occurred under normal use within one month of purchase |
Product replacement or free repair |
|
| Defects and defects in manufacturing that occur under normal use |
when repairable |
free repair |
When repair is not possible |
Product exchange or purchase price refund |
|
When exchange is not possible |
purchase price refund |
|
If the repaired or exchanged product requires repair for the same defect or defect three or more times |
Product exchange or purchase price refund |
|
If repair or replacement is not possible because repair parts are not in stock within the parts retention period |
In case of manufacturing defects or defects occurring under normal use |
Product exchange or purchase price refund |
In case of intentional or negligence of the consumer |
Exchanging other products after collecting the amount corresponding to paid repair |
|
In case the business operator loses the product requested by the consumer for repair |
Product exchange or purchase price refund |
|