Lucid Eyes

customer service center

All inquiries are handled through chat consultation at the bottom right of the homepage.
Chat consultations are conducted in real time by the Lucid Eyes Product Service Team.

Repair service guide

After-sales service is only available for genuine products purchased through the Lucid Eyes official online store.
The Lucid Eyes Product Service Team sequentially guides you through the entire process from receipt of A/S products to shipment.
All guidance is provided by email or text, so if you would like telephone guidance, please request it upon registration.


Product service lead time

A/S will be provided for products received first based on the date they are received by the product service team, and the time required will be determined as follows depending on the processing location.
* If there is a change in the A/S period, customers will be notified in advance.