Exchanges and returns can be made within 7 days from the date of receipt of the product (the date of purchase), and the product must be unused and include all components.
• Online exchange for online orders is only available for returns and reorders. • Duty-free purchases cannot be exchanged.
• In the case of returns, you can request a return in [Member Information-Orders-View Order Details]. Non-member buyers can apply through the channel consultation service on the lower right.
After receipt, automatic pickup is received at the first delivery address, and pickup is carried out within 2 business days. • The return shipping cost is borne by Lucid Eyes, and when the product is received in logistics, it is inspected and refunded. (The refund period may vary depending on the payment method.) • In the case of a product received as a gift, please contact the customer service center to assist with the return and refund to the buyer.
※ Exchange or return is not possible in the following cases. - In case the component is missing or the product value is damaged - When the lens attached to the product is removed - When product registration is completed